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  2. Troubleshooting Common Issues

Troubleshooting Common Issues

Introduction: Encountering issues with PostPopup? Here are solutions to common problems.

Common Issues and Solutions:

  1. Popup Not Displaying:

    • Ensure the integration code is correctly placed on your site.
    • Check the browser's developer console to see if there are any errors.
    • Check your PopUp expiry dates to ensure they are still relevant (an expired popup will not show!)

  2. Unable to authenticate with the API:

    • Verify your login credentials.
    • Check you are using the correct API key from your Dashboard
    • Check you are using the correct DomainId or PopupId

  3. Analytics Not Updating:

    • Ensure your website tracking code is installed correctly.
    • Check for any errors in your browser’s console.

Conclusion: If you continue to experience issues, contact PostPopup support for further assistance.